Once you have placed your order, it cannot be changed. Elure Activewear will not be responsible for any missing orders as a result of incorrect information being input into the checkout screen.
If you do notice that your address is incorrect, please contact us immediately and we will do our best to rectify this before the order is sent.
If you have not received a confirmation email within 24 hours of placing your order, please firstly check your junk mail and then contact our customer service team who will be able to assist.
To track your order, please use the tracking number sent within your delivery confirmation email. If you have not received this email, please contact our customer service team.
All orders are shipped within 1-2 business days of the order date, therefore should be received within 3-5 business days. If Saturday or next day delivery is required then please contact our customer service team prior to placing your order to arrange.
Items can only be returned for store credit - all eligible items must be returned within 14 days of the date that the item was delivered. Any returns received after 14 days are subject to being refused and returned to the customer. Please read our Returns Policy for full details.
Items can only be exchanged for the same style and colour in an alternative size. If you wish to exchange for a different item then you will need to follow our returns process and re-order.
All returns will be processed within 15 business days of receiving your item.
Discount codes can be entered at the checkout page.
We do not currently offer student discount or any other permanent discounts, however this is something we are working on for the future.
If you have received the wrong order or an incorrect item within your order please contact our customer service team who will send out a replacement order for you.
Please allow up to 5 business days from the date you placed the order before contacting our customer service team, if you order has not arrived within the specified timeframe then please reach out and we can investigate this for you.
If your item is faulty or damaged, please email email@example.com within 24 hours of receipt including the following information:
Description of the damaged item and fault
Photo evidence of the damaged item
All faulty / damaged items must be verified by a member of our customer service team prior to a refund or replacement being issued. The team will work to ensure that the item is replaced or refunded as soon as possible. If an item is missing from your order or your order does not arrive within the specified time frame, please email us as soon as possible in order for this to be rectified. Items that are missing as a result of the postal service will need to be followed up directly with the postal company.