CHRISTMAS EXTENDED RETURNS
All order placed between 16th November 2022 - 31st December 2022 will have until 14th January 2023 to make a return for exchange or credit note, per our usual returns policy below.
Items can only be returned for store credit - all eligible items must be returned within 14 days of the date that the item was delivered. Any returns received after 14 days are subject to being refused and returned to the customer.
Please note that sale items are non-returnable.
The customer is responsible for the return postage costs, this is not covered by Elure Activewear. We recommend returning your parcel using a tracked postage service as Elure Activewear will not be responsible for any missing items.
In order to be eligible for a return items must meet the following conditions:
- Items must be unworn and unwashed.
- Items must be returned within the original zip bag packaging.
- Items must have all tags still in tact and not removed.
- Items must be free of any stains/marks and in their original condition.
Please handle items with care, any items that are damaged by the customer will not be eligible for a return.
All returns will be processed within 15 business days of receiving your item.
Please email firstname.lastname@example.org if you wish to return your item, including your order number, email address and full name.
Store Credit will be provided in the form of a code which will be generated once your returned parcel is received - this will be sent to the email address that was provided at the time of the original order.
Store Credit is only able to be used online at our website: www.elureactivewear.com
Store Credit codes have no expiration date and are provided in Great British Pounds (GBP).
Store Credit does not include any postage fees or costs, only the cost of the item(s).
MISSING / FAULTY ITEMS
If your item is faulty or damaged, please email email@example.com within 24 hours of receipt including the following information:
- Order number
- Description of the damaged item and fault
- Photo evidence of the damaged item
All faulty / damaged items must be verified by a member of our customer service team prior to a refund or replacement being issued. The team will work to ensure that the item is replaced or refunded as soon as possible.
If an item is missing from your order or your order does not arrive within the specified time frame, please email us as soon as possible in order for this to be rectified. Items that are missing as a result of the postal service will need to be followed up directly with the postal company.